Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order safely and on time throughout the United States.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Standard shipping usually takes 4–8 business days after the order has been processed.
Delivery times may vary because of weather conditions, carrier delays, high order volume, or incorrect shipping information.
Shipping Charges
Shipping charges will be displayed at checkout before payment. We may also offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. Please contact us immediately if you notice any mistake.
We cannot guarantee address changes after an order has been processed or shipped.
Lost or Delayed Orders
If your order is delayed, please check the tracking information first. If there is no update for several business days, contact our customer support team for assistance.
We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Send clear photos or videos of the damaged product and packaging so our team can review the issue.
Delivered but Not Received
If the tracking status shows that your package was delivered but you have not received it, please check with family members, neighbors, building management, and the shipping carrier.
Once a package is marked as delivered, we are not responsible for stolen or misplaced packages.
Shipping Locations
We currently ship to addresses within the United States. We do not ship to P.O. boxes or restricted locations unless mentioned otherwise at checkout.
Contact Us
For any shipping-related questions, please contact our customer support team through the contact information available on our website.